Delivery
What are your delivery times?
Please see below our full list of delivery options avaliable online:
UK Standard Delivery
3-5 working days (excludes public holidays)
Free on orders on or over £20
£3.99 on orders under £20
UK Next Working Day Delivery
£4.95
Must be ordered before 3pm Monday - Friday.
Orders placed on Saturday or Sunday will be dispatched Monday and arrive on the following working day.
EU & US Standard Delivery
4-5 working days
(orders are shipped from the UK so please allow for up to 14 days for arrival)
£7.00
International Standard Delivery
10-14 working days - £10
Can I track my order?
For all UK orders we currently use Evri to send your parcels. Once your order has been shipped you will receive a tracking number through email.
If you're an international customer you can check the status of your order here using the tracking in your email:
OCS Worldwide:https://www.ocsworldwide.co.uk/Tracking.aspx
*please note for our International orders with OCS Worldwide courier service, not all parcels offer tracking updates once dispatched from the UK, our apologies for any inconvenience caused.
Can you provide worldwide shipping?
Yes we do! Our website ships internationally so please just select your shipping location at checkout!
My Order
Can I cancel my order?
Once you have placed an order with us our warehouse will start picking and packing your order which makes it hard for us to be able to make any amendments. If you are unhappy with your item(s) or no longer require them you are welcome to send them back to us using our returns service. Please contact our customer service team here for further information.
What if I receive the wrong product?
If for any reason you receive an incorrect item please reach out to our customer service team here
Do you offer exchanges for faulty items?
Please reach out to our customer service team here and they will try and help you with your exchange!
What do I do if my order hasn't arrived?
Your order should arrive to your address within the time frame stated on our delivery page & order confirmation email. For UK orders, this is typically within 3 to 5 working days & for international orders this can take up to 14 working days. Working days do not include weekends or bank holidays.
If the delivery time has passed & your item has not arrived please contact our Customer service team using the link here
Where is my order confirmation?
Once you have placed your order you should receive an email confirmation to the email address you provided. If you have received this, please check your spam / junk folders and if you are still having problems then please reach out to our customer service team here
What payment methods do you accept?
Currently you can place your online order with us using any of the following options: Visa, Mastercard, Paypal & Gift Cards
Product
How do I return my product?
We’re so sorry to hear that you aren’t happy with your order from us! If you would like to return any item you are welcome to do so within 30 days from the date of your delivery date. Items need to be in a new & unused condition & in their original packaging.
To return your order please send it to the following address:
Custard London
Site 4
Unit 6130
Harrier Parkway
Magna Park
Lutterworth
LE17 4XT
Refunds will be processed within 5 working days of your order arriving back with us & it can take up to 14 working days for the refund to show in your bank account.
If your item arrives damaged and faulty please send images to our customer service team before returning the item back to us.
Original postage costs will not be refunded unless the item is damaged or faulty.
Do you restock products?
Sometimes we do sell out of products quickly & occasionally will work on restocking some lines. You can contact our customer service to find out more!